Last updated: July 2026
Our 7-day guarantee: if your reading doesn't feel accurate or relevant, email us within 7 days of delivery and we'll make it right.
Each of our readings is personalized and generated specifically from the birth data you submit — it isn't a pre-made, generic product. Because of this, our guarantee works a little differently from a standard retail return:
Email hello@astraandfate.com within 7 days of receiving your reading, including the email address you used to order and a brief note on what felt off. We aim to respond within 2 business days.
If you did not receive your reading within the delivery window listed on the product page, contact us first — most non-delivery cases are a spam-filter or typo issue we can resolve quickly. If we're unable to deliver your reading, you're entitled to a full refund.
Refund and correction requests must be made within 7 days of delivery. Requests made after this window will be reviewed on a case-by-case basis but are not guaranteed.
Approved refunds are processed back to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.
Questions about a specific order? Email hello@astraandfate.com and include your order email so we can look it up quickly.